Cascade Bank Online for Businesses Frequently Asked Questions

Can I name my accounts?

Most businesses have multiple accounts with Cascade Bank. If you have special names for your accounts like "Payroll" or "Accounts Payable" simply click on the "Change Account Name" button under Administration and put the name in the space provided by the account number. Once you hit "Submit," the account number will be replaced by the name.

How can I change the level of account access?

To change the level of access for any account, the designated administrator for your company must change this under the "Company Admin" section located under the Administration menu.

How do I add or delete accounts shown on Cascade Bank Online?

To add or delete accounts, an authorized owner of the account must either make a written request to the bank or contact their business banker or branch manager.

How do I add or delete users?

The designated administrator for your company must add users under the "Company Admin" section located on the Administration menu. To delete users, the designated Administrator must contact their business banker or branch manager.

What if I want to have more than one user access Cascade Bank Online?

If you have a business principal who takes part in the office finances but you also employ a bookkeeper to issue certain payments, you may set up multiple user accounts. Users will be able to use their own PCs and passwords to inquire on their accounts.

How long does it take to pay a bill?

The time it takes to pay a bill depends on the merchant you need to pay. There are two different scenarios:

1. Payments to commonly recognized merchants who are set up to receive electronic payments from our third-party vendor. Examples are the cable or the phone company. These payments usually only take about two days.
   
2. Payment to a party not set up for automatic bill payment. In this case, an actual paper check is sent to the party via U.S. Mail. The bill payment must be set up online approximately five days before payment is due.

What is the cutoff time for bill payments?

Online bill payments can be made 24 hours a day, seven days a week. Payments made before 3:00 am will post the same day. Future-dated payments will post on the day they are scheduled to be paid.

How do I know online payments have been made?

Whether you want to check the status of an online bill payment or a funds transfer, you may do so by clicking the "Activity" button in the appropriate category. For example, to check the status of a funds transfer, first click the "Transfer" button, then click the "Transfer Activity" button.

How recent is my account information?

Account information shown online, including account balances, history and other transactions, reflects the most recent data available. Your account is updated throughout the day as transactions occur.

How do I change my password?

You may change your Password at any time. Under "Administration, Change Password" enter your current password, then your new password and hit submit.

What if I forget my Password?

If you forget your Password or User ID, call Cascade's Online Customer Service Department during business hours at 800-326-8787. Cascade will verify and reset your password.

Which browser should I use for Online Banking?

Make sure you use 128-bit encrypted versions of Microsoft Internet Explorer 4.5 or newer, Netscape Communicator 4.5 or newer, or America Online 4.5 or newer to access Cascade Bank Online.