Cascade Bank Online for Personal Banking Frequently Asked Questions

How do I change my password?

You may change your Password at any time. Under "Administration, Change Password" enter your current password, then your new password and hit submit.

What if I forget my password?

If you forget your password or user ID, you can contact the Cascade Bank Service Center by calling 800-326-8787. The Cascade Bank Service Center specialist will verify and reset your password.

Can I name my accounts?

Many customers have multiple accounts with Cascade Bank. If you have special names for your accounts, such as "Home Checking" or "College Savings," simply click on "Change Account Name" under Administration. Select the account which you want to name, enter a name in the space provided and hit Submit.

How do I know online payments have been made?

Whether you want to check the status of an online bill payment or a funds transfer, you may do so by clicking the "Activity" button in the appropriate category. For example, to check the status of a funds transfer, first click the "Transfer" button, then click the "Transfer Activity" button.

How long does it take to pay a bill?

The time it takes to pay a bill depends on the merchant you need to pay. There are two different scenarios:

1. Payments to commonly recognized merchants who are set up to receive electronic payments from our third-party vendor. Examples are the cable or the phone company. These payments usually only take about two days.
   
   
2. Payment to a party not set up for automatic bill payment. In this case, an actual paper check is sent to the party via U.S. Mail. The bill payment must be set up online approximately five days before the due date.

What is the cutoff time for bill payments?

Online bill payments can be made 24 hours a day, seven days a week. Payments made before 3:00 am daily will post the same day. Future-dated payments will post on the day they are scheduled to be paid.

How recent is my account information?

Account information shown online, including account balances, history and other transactions, reflects the most recent data available. Your account is updated throughout the day as transactions occur.

Which browser should I use for online banking?

Make sure you use 128-bit encrypted versions of Microsoft Internet Explorer 4.5 or newer, Netscape Communicator 4.5 or newer, or America Online 4.5 or newer to access Cascade Bank Online.